Consideration Is Key

May 4 2009, 5:40am

(A customer comes through the drive-thru two minutes before close and orders seven blended drinks. She starts talking to me through the window as I’m working on her drinks.) Customer: “Isn’t it so annoying when people come through ordering blended beverages right before close?” Me: politely “Well, it’s not too much of a hassle. It just takes a while to make each of them, that’s all.” Customer: “Oh. Then I’d like to order four more please. And can you hurry? I’m late for work.”